Cancellation of the online orders is allowed only till 10 am for orders placed prior to this time of the same day or in the previous 24 hours (post 10 am of the previous day). Post 10 am orders are processed for pick up. Once the orders are sent out for picking up they cannot be cancelled under any condition. Being the edible products, we cannot use the products after its cancellation.
Roopak Stores Private Limited requests its valuable customers to note that they are liable to make the full payment for orders which have been procured based on their order. You cannot deny the receiving and also you would still be liable to make the payment.
In case we receive a cancellation notice from you within 24-HRS of placing the order and the order has not been processed by us. we will be more then happy to cancel the order and refund the entire amount to you within 10 to 15 days. We will not be able to cancel those order that have already been processed and shipped by us.
Though we strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase, you can return your order for a full refund. All you need to do is drop an email at firstname.lastname@example.org within 7 to 10 days, from the date of delivery. Return of products will be accepted only if the product is in good condition.
However, if a customer paid twice for one transaction, the transaction amount will be refunded via same source within 15 to 20 working days.
We at Roopak Stores Private Limited believe in keeping our dear customers happy and satisfied with all their experiences with us. Never the less if you want to make some returns, we ensure you a hassle free and an easy return policy.You can return your product within 7 days. The customer has to bear the cost of return while sending the defective products.
If you have received a damage product, please initiate a return on our website within 3 days from the time of delivery.We will replace it within 7 To 10 working days at no extra cost.